Contact Our Support Team

Typical Reply Times per Channel

Live chat responses are instant during operating hours. You should be connected to an agent within one to two minutes, depending on queue volume. Contact form replies are usually sent within four to six hours during operating hours. Submissions made after midnight may be answered the next morning.

Support Channels and Their Uses

Live chat is the fastest way to get help with anything related to your account, such as login problems, deposit delays, or bonus questions. It connects you directly to a support agent in real time. The contact form is better for matters that require a written record, for example, disputes, verification document submissions, or requests you may need to reference later. Replies are sent to your registered email.

What Not to Send on Public Channels

Never share your account password, even if an agent asks. Legitimate support will never request it. Also, never send your full card number or any one-time verification code via live chat or email. If you need to provide payment details, only give the last four digits of a card or a partial reference number. Any agent who insists on full details should be reported immediately.

Languages and Operating Hours

Support agents speak both English and Bahasa Malaysia. You may start a conversation in either language, and the agent will match your choice. Live chat is available every day from 8:00 AM to midnight (Malaysia time). Contact form submissions are reviewed during the same hours, though replies may take longer outside those times.

What to Prepare Before Chatting

Before opening a live chat, have your account username ready. This lets the agent pull up your details immediately rather than asking you to type it mid-conversation. If your issue involves a transaction, note the approximate time and the payment channel used, for example, a Touch 'n Go e-wallet or a bank transfer. This helps the agent locate the transaction quickly.

Next to this sit Live Games, Arcade, Fish Shooting, plus whatever the bonus carries today.