Frequently Asked Questions
What This Page Covers and Getting an Answer Not Listed Here.
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What This Page Covers
This page answers the most common questions players ask about using the platform. Topics include deposits, withdrawals, account verification, turnover requirements, payment methods, mobile access, game disconnections, and deposit limits. Each answer is written plainly to give you the information you need without extra detail. If a question is not listed here, the next section explains where to get help.
Getting an Answer Not Listed Here
If your question is not answered on this page, the quickest way to get help is to open the live chat feature in the lobby. It is available 24 hours a day and connects you directly to a support agent. You can also check the site’s help section, which covers account settings, game rules, and technical issues. Avoid using third-party forums or social media for account-specific questions.
The same ground for Live Games, Arcade, Fish Shooting is covered on their own pages, alongside the bonus.
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Bonuses credit at the cashier, not on this page.
Answered briefly
How do I set a deposit limit?
Go to the responsible gaming section in your account settings. You can set a daily, weekly, or monthly deposit limit there. Once set, the limit cannot be removed for 24 hours, and any increase takes seven days to take effect.
Are there fees on a deposit?
Limits and timings are set by the payment channel rather than by the site, so they rarely change. FPX and ShopeePay are the fastest listed here.
Do I need to verify my account? When?
Yes, you must verify your account before your first withdrawal. You will be asked to upload a clear photo of your identity card and a recent utility bill or bank statement showing your name and address.
How much do I need to deposit?
RM30 on an e-wallet, RM50 by bank transfer. FPX, ShopeePay and Boost are among the channels available.
Does it work on mobile?
Yes — the mobile web build runs in any browser with no install required. The live games and arcade pages load the same way.
What is the minimum deposit amount?
The minimum deposit is RM10 for most payment methods. This amount applies to e-wallets, online banking, and bank transfer. Check the deposit page in your account before making your first deposit.